ReDeTrack includes components for call logging and job scheduling. Calls received in your office environment are added to customer records and a complete history of the details are kept on the database for reporting at any time. When you make an appointment for one of your maintenance team, open issues are listed to allow each to be allocated to a particular appointment.

At the start of every day, each engineer's hand-held will have a list of scheduled visits with full details including address, contact and customer details along with the details of any tasks to be undertaken. Any changes that come in during the day will be automatically uploaded to the engineer's device to keep the work list up to date.

The engineer will mark each task as completed before moving on to the next and may collect a signature from the client on completion of the visit. This information is instantly relayed to the back office parts of ReDeTrack to keep your office staff informed and to provide up to date management and customer reporting.

With the addition of the GPS option, ReDeTrack can track the movements of the engineer (and display this using an on line map and give satellite navigation directions to the next job.

These functions are designed to save time and paperwork, to reduce errors and increase provability and to keep your engineers, your back office team, your managers and your customers fully informed as work is received, allocated and completed.

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