"We first looked at ReDeTrack as an Engineer tracking tool but it soon became clear that the system was far more than that. Working with the team at isware we have added modules to the system to give full order management, job allocation and scheduling functionality together with an integrated stock management module. These are currently being enhanced to create a repair and parts management system that will then allow life-cycle tracking of jobs and parts.

We have found iSware staff to be very committed to providing a state of the art Management system. Our IT support service is characterised by variability so a system needs to be controlling but not constraining, process aligned without being rigid. iSware understand our drivers and aspirations and pitch the functionality at just the right level to allow us to be reactive whilst still adhering to the system’s controls.

Centrex are very pleased with the work that iSware have done and would recommend the ReDeTrack system and the professionalism, responsiveness and commitment of the people behind it."

- Steve Pennington, Director

Crosby use ReDeTrack to track and allocate snag lists associated with their prestigious appartment developments using its call logging function, its online shared diary and GPS location map. Their mobile engineers receive their instructions and capture their actions using their rugged PDAs.

"The team at ReDeTrack were great from the offset. They worked closely with us to build a bespoke system specifically tailored to meet our needs. A lot of their time was invested into understanding how our department operated in order to come up with the best solution. Since it's implementation our productivity has greatly improved, work is allocated more effectively and efficiently and it's easy to use.

Follow up service has been second to none. They are always on hand to give us support and help us with any technical queries."

- Janie Cox, Customer Services Director, Midlands Region

"Intercity Express, a privately owned company specialising in high street distribution turned to Dave Hindle of Isware in order to develop a cost effective, user friendly reporting system to replace the paper audit trail for their deliveries to and collections from 430 [retail outlet stores] throughout the UK.

From inception Dave and his colleagues were very hands on, developing the first edition of the system from scratch within 6 months.

The system has made many people happy. The client is able to monitor deliveries and collections of returns and customers handsets for repair in real time. Our 40 drivers are not now burdened with paperwork and operational staff no longer need spend long periods entering pod information into our computer system.

All the delivery and collection information is held on a secure server via our internet website.

ReDeTrack continues to be developed with satnav mapping imminent.

ReDeTrack is a useful tool when presenting for additional contracts."

- Howard Biggs, Managing Director

We have worked with iSware for a couple of years now and have received a service of excellent quality and value. They have provided a well-needed facelift for our website and we are working together at the moment on another one. They also produced and on-line building site materials delivery system for us, based on their ReDeTrack system. This is currently one of our USPs and is meeting with favourable responses from our clients. We see our relationship with iSware as a business partnership rather than as the traditional customer-supplier one and will always talk to them about our new and emerging requirements and systems ideas, knowing that we will receive good advise and, where they can provide it, an appropriate solution.

- Brian Woodward, General Manager